Terms of Use

SoloPayLink is a platform that helps business owners create a public booking link (slug), show available times, and accept online payments by connecting their own Stripe account.

SoloPayLink provides the software platform that helps solo business owners connect with their customers for bookings and payments. SoloPayLink is operated by Solo Digital Ltd · UK company no. 17220868.

SoloPayLink is software that connects two other people: a self-employed service provider and their customer. It is nothing more than that. The provider decides what they sell, what they charge, when they work, and what their cancellation policy is. The customer buys from that provider. The contract for the service is between those two people only.

To be plain about it, SoloPayLink is not:

• the provider of the service you booked, and not their employer, agent, partner or supervisor;
• a party to the agreement between a provider and their customer;
• a bank, a lender, a credit provider, an escrow service or an insurer;
• responsible for whether a provider turns up, is qualified, is insured, is licensed, does good work, or behaves properly;
• responsible for what a customer does, including not paying a Pay Later balance.

Card payments and transfers to the provider’s connected account are handled by Stripe. SoloPayLink does not provide a bank account or escrow service.

Business accounts are available only in the United Kingdom, Australia and New Zealand. SoloPayLink is intended exclusively for businesses operating within the United Kingdom, Australia and New Zealand. By creating a business account, you warrant that your business (including a sole trader) is legally registered, or lawfully operating where registration is not required, and physically operating in one of these countries, and that the business country you choose on SoloPayLink is true. If that changes, you must tell us straight away.

• Not available elsewhere: business accounts cannot be opened for businesses based in any other country, including Canada, the United States and India. Countries shown as “coming soon” are not available until we say so.
• Stripe checks: your Stripe account must be opened in the same country as your SoloPayLink business and reflect the real country in which it operates. Stripe verifies your identity and requires a bank account in that country before you can take payments. Meeting Stripe’s requirements, choosing a supported country or holding a bank account there does not by itself make a business eligible.
• No location masking: using a virtual private network (VPN), proxy or other location-masking tool, or giving false business, address, phone or bank details, to get around these geographic restrictions is strictly prohibited.
• Checks and suspension: we may check where a business operates, for example from its business country, phone number, currency, the approximate location of the device used to sign up or sign in, and Stripe verification results. We may ask for proof that your business is registered and operating in an eligible country, and suspend the account until you provide it.
• Closure: accounts created from, or operated for a business in, a country where SoloPayLink is not available, or opened using false eligibility information, may be suspended or closed immediately and without notice. To the fullest extent permitted by law, SoloPayLink has no liability to the business owner for any loss arising from that suspension or closure. The business owner’s booking, payment, refund and record-keeping obligations to their customers still apply, and customers’ statutory rights are not affected. Section 16 (Suspension and closure) explains those obligations.

These limits apply to business accounts. Customers who book with a SoloPayLink business may be located anywhere.

SoloPayLink may integrate with Google Calendar to help business owners manage bookings.

• This integration is optional and is activated only when a business owner chooses to connect their Google account.
• When connected, SoloPayLink may create, update, or delete Google Calendar events so that bookings made through the platform are accurately reflected in the connected calendar.
• Business owners can disconnect Google Calendar access at any time.

Outside calendar events do not automatically block SoloPayLink availability. Owners should add time off for those commitments and check the synchronization status shown in the dashboard.

Payments are processed by Stripe. Each business owner creates and connects their own Stripe account and is responsible for Stripe onboarding, identity verification, bank setup, and complying with Stripe’s terms and policies.

• SoloPayLink does not store full card details. Stripe processes payments and transfers funds to the connected business account.
• Currency rules: Supported business defaults are AUD in Australia, NZD in New Zealand and GBP in the United Kingdom. Online services use that default unless the owner enables USD for online services. The booking and checkout show the applicable currency.
• Platform fee: SoloPayLink charges a platform fee for use of its software platform and related operating services. This may include booking flow, payment flow setup, hosting, authentication, fraud prevention, email delivery, support, security, and third-party infrastructure costs.
• Platform fee refunds: for eligible full cancellation refunds processed through SoloPayLink, the refund request includes reversal of the related transfer and application fee. Separate Stripe processing fees follow Stripe’s terms. Pay Later owner fees are separate from customer service payments; see the Pay Later section. Refunds are complete only after provider confirmation, and exceptional or partially used package payments may require review.
• Service refunds and disputes: Refunds relating to the underlying service are handled by the business owner, subject to the business owner’s policy and any rights that apply under law. Customers should contact the business owner directly for service-related refund, cancellation, or rescheduling requests.
• Chargebacks: Business owners are responsible for chargebacks, reversals, Stripe fees, and any related losses or costs arising from payments made to their connected Stripe account, to the extent permitted by law and Stripe’s terms.

SoloPayLink charges the service provider the fees shown on the pricing page. Customers are not charged an additional SoloPayLink platform fee above the price shown. For full-payment and deposit checkout, the platform fee is applied to the amount collected. For an owner-created Pay Later booking, the owner pays its platform fee first.

That fee pays for the software, hosting and support. It is not a commission on the quality of the service, it does not make us a party to the booking, and it does not transfer any of the provider's obligations to us.

SoloPayLink has a free plan (Starter) and paid plans (Pro and Business). What each plan includes, its price and its booking fees are shown on the pricing page and in Your plan before you buy.

• Billing: paid plans are billed in advance, monthly or yearly, in the currency of your business country. Stripe collects the payment for Solo Digital Ltd. A plan renews automatically at the end of each period until you cancel it.
• Cancelling: you can cancel at any time in Your plan → Manage billing. Your plan stays active until the end of the period you have already paid for; then your business moves to Starter. We do not refund part of a period, except where the law requires it.
• Changing plans: an upgrade starts straight away and Stripe charges only the difference for the rest of the period. A downgrade or cancellation can be made in Manage billing.
• Failed payments: if a renewal payment fails, Stripe tries again for a short time and your plan stays on meanwhile. If the payment still cannot be collected, the plan ends and your business moves to Starter. Nothing is deleted: your bookings, customers and settings stay, a published website stays online with the SoloPayLink footer, and features of the paid plan pause (for example, API keys answer “plan required” and website messages stop) until a plan is active again.
• Price changes: we will email you at least 30 days before a new price applies to your plan. You can cancel before it does.
• Taxes: where a tax applies to your plan, it is shown at checkout and on your invoice.
• Booking fees: the platform fee on a booking is the fee of the plan you are on when the customer's checkout is created.
• AI credits: each plan includes a number of AI credits per calendar month (UTC). One credit is one AI writing job, such as one website draft. Unused credits do not carry over. Anything the AI writes is a draft: you review it, and you are responsible for what you publish.
• Free trials and promotion codes: when we offer them, a trial is available once per business, and the terms shown at checkout apply.

Nothing in these terms limits rights you have under consumer law that cannot be excluded, including the Australian Consumer Law and the UK Consumer Rights Act 2015.

A business owner may ask for a deposit instead of the full price. The deposit secures the time slot and is treated as part of the price, not an extra charge. The remaining balance is due before or at the appointment. Where online balance collection and reminders are enabled, SoloPayLink can queue a secure balance-payment link before the appointment. A queued email is not proof of delivery. Whether a deposit is refundable is decided by the business owner's cancellation policy, shown on their booking page.

A business owner can create a Pay Later appointment from the dashboard and pay its flat platform fee to confirm it. The customer’s full service balance remains due to that owner. Public customer Pay Later invitations are currently unavailable.

SoloPayLink does not lend money, provide credit or guarantee payment. The owner is responsible for collecting the customer’s balance. Marking an appointment completed does not record a payment. The owner must record money received or use an available online balance-payment link.

The owner’s platform fee is separate from the customer’s service balance and is not refunded merely because the customer later fails to pay. If the platform cannot reserve the appointment after receiving that fee, the payment enters the refund or review process; the customer must not be shown as having paid the service price.

If you are a business owner using SoloPayLink, you agree that you:

• Run a business that is registered and operating in the United Kingdom, Australia or New Zealand, and keep your business country accurate (see section 2).
• Are legally permitted to provide the services you advertise (licensed/authorised where required).
• Provide accurate details (prices, time zone, availability, and contact information).
• Handle customer service, cancellations, refunds, and complaints directly with your customers.
• Will not use SoloPayLink for illegal, fraudulent, misleading, or abusive purposes.
• Keep your account secure and do not share login access.
• Comply with all applicable laws (including consumer law, privacy, and tax obligations).

Each provider is responsible for their own business: qualifications, licences, insurance, tax, consumer-law obligations, health and safety, the accuracy of what they publish on their SoloPayLink page, and how they treat their customers and their customers' information.

If you connect your website, booking system or spreadsheet, or create an API key, you are responsible for keeping your signing secret and keys safe and for how your own systems use customers' details (including telling your customers in your own privacy policy). Deliveries are retried automatically but are not guaranteed; your SoloPayLink dashboard remains the record of your bookings. We may pause a website address that keeps failing or is misused, and we limit how often keys can be used. Booking questions must not ask for card, bank or other payment details.

A business that publishes website pages is responsible for what they say, including that it is accurate, lawful and not misleading, and for having the right to use any logo, text or photo they upload (photos of people need those people's permission). This includes words drafted by the AI website writer: they are suggestions until you publish them. SoloPayLink may take a page offline, without notice, if it breaches these terms or the law, or to protect people. The solopaylink.com/site/name and name.solopay.link addresses belong to SoloPayLink and cannot be sold or transferred. If a business connects its own domain it keeps ownership of that domain and its DNS settings; disconnecting removes our routing and certificate. Pages go offline when the business closes its account.

A business may also choose to appear in the SoloPayLink directory (solopaylink.com/find). Listing is optional, shows only the business's public booking details, and can be switched off at any time. We may remove a listing that is misleading, duplicated or breaches these terms.

If you are a customer booking through a SoloPayLink page, you understand that:

• You are booking directly with the service provider or business owner, not with SoloPayLink.
• You must provide accurate contact and payment details.
• Service-related issues must be resolved with the business owner or service provider.
• Cancellations, rescheduling, and refund eligibility depend on the service provider business owner’s policy (and any rights under applicable law).

Talk to each other first: the provider sets the cancellation and refund policy shown on their booking page, and they can issue a refund from their dashboard. SoloPayLink can show both sides what the system recorded — times, payments, notification processing status — and can act where a payment provider or the law requires it. Beyond that we do not arbitrate, take sides, or compensate either party for the other's conduct.

In these Terms, “Service” means the SoloPayLink website, booking pages, and dashboard features we provide. While we aim to keep the Service secure, available, and reliable, we do not guarantee uninterrupted, error-free, or always-available operation. Availability may be affected by maintenance, outages, internet issues, third-party providers such as Stripe or Google Cloud, security events, or other factors outside our reasonable control.

To the maximum extent permitted by law, SoloPayLink excludes liability for indirect, incidental, special, exemplary, or consequential loss, including loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings arising out of or in connection with the Service.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable law, including any consumer guarantees or mandatory protections that apply under the Consumer Law.

SoloPayLink provides the platform, tools, and technical infrastructure for bookings and payments. We do not control and do not guarantee the quality, safety, legality, timeliness, accuracy, or completion of services offered by business owners. Except where the law says otherwise, all service delivery, customer interactions, cancellations, refunds, disputes, and outcomes remain between the business owner and the customer.

If you use SoloPayLink as a business owner, you agree to indemnify SoloPayLink, its owner, operator, and related personnel against claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the Service, your breach of these Terms, or your services, content, conduct, or dealings with other users. Customers who book as consumers do not give this indemnity.

For business owners, our total liability for any claim connected with SoloPayLink is limited to the platform fees that business owner paid us in the twelve months before the claim. For customers who book as consumers, this limit applies only as far as the law allows and does not restrict any non-excludable consumer remedy.

If a provider's actions or omissions lead to a claim against SoloPayLink, that provider agrees to defend and indemnify us. This covers Solo Digital Ltd, its directors, employees, contractors and the developers who build and maintain the platform, and it covers claims, losses, damages, fines and reasonable legal costs arising from: the service the provider sold; anything they published or uploaded; their breach of these Terms or of any law; their tax or licensing failures; and any dispute between them and their customer.

Nothing in these Terms limits liability where the law does not allow it to be limited, including death or personal injury caused by negligence, fraud, or rights that consumer law in your country gives you and cannot be excluded.

These Terms, and any dispute or claim (including a non-contractual dispute or claim) arising out of or in connection with them or the Service, are governed solely by the laws of England and Wales, wherever you are located and wherever you access the Service from.

If you use SoloPayLink as a business owner, the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, and you agree to bring any claim against SoloPayLink only in those courts.

If you are a customer booking as a consumer, you may also bring a claim in the courts of the country where you live where its law gives you that right, and the mandatory consumer protections of that country still apply.

Nothing in these Terms removes rights that the law of the country where you live gives you and that cannot be excluded or limited by agreement, such as non-excludable rights under the Australian Consumer Law or UK consumer law.

We may update these terms. If a change materially affects business owners, we will give notice by email to the address on the account, or in the dashboard, before it takes effect. Continuing to use SoloPayLink after that date means the updated terms apply.

A business owner may request account closure from the dashboard. We may suspend or close an account that breaches these terms, is used for prohibited activity, is opened or operated for a business outside the United Kingdom, Australia or New Zealand (see section 2), or where a payment provider requires it. Where we can, we give notice first. Closure does not remove the owner’s obligations for existing bookings or refunds. Records needed for outstanding obligations or required by law are retained subject to review. See our retention and deletion information.

Company information is available on About Solo Digital Ltd. For questions about these Terms, contact: