Terms of Use

SoloPayLink is a platform that helps business owners create a public booking link (slug), show available times, and accept online payments by connecting their own Stripe account.

SoloPayLink is not the platform service provider. We are not a party to contracts between business owners and customers.Any booking is a direct agreement between the business owner and the customer.

Payments are processed by Stripe. Each business owner creates and connects their own Stripe account and is responsible for Stripe onboarding, identity verification, bank setup, and complying with Stripe’s terms and policies.

• SoloPayLink does not store full card details and does not hold customer funds.
• Non-Refundable Platform Fee: SoloPayLink charges a flat platform fee ($1.49 USD or 1.75% as specified) per confirmed booking. This fee is for the provision of the booking software and is strictly non-refundable, regardless of whether the service is later cancelled, refunded by the owner, or disputed by the customer.
• Disputes & Refunds: Refunds are at the sole discretion of the Service Provider (Business Owner). Customers must contact the Business Owner directly for refund requests. SoloPayLink is not responsible for issuing refunds for service-related issues.
• Chargebacks: Business owners are responsible for any chargeback fees or reversals initiated by their customers through Stripe.

If you are a business owner using SoloPayLink, you agree that you:

• Are legally permitted to provide the services you advertise (licensed/authorised where required).
• Provide accurate details (prices, time zone, availability, and contact information).
• Handle customer service, cancellations, refunds, and complaints directly with your customers.
• Will not use SoloPayLink for illegal, fraudulent, misleading, or abusive purposes.
• Keep your account secure and do not share login access.
• Comply with all applicable laws (including consumer law, privacy, and tax obligations).

If you are a customer booking through a SoloPayLink page, you understand that:

• You are booking directly with the service provider business owner, not with SoloPayLink.
• You must provide accurate contact and payment details.
• Service-related issues must be resolved with the business owner or service provider.
• Cancellations, rescheduling, and refund eligibility depend on the service provider business owner’s policy (and any rights under applicable law).

In these Terms, “Service” means the SoloPayLink website, booking pages, and dashboard features we provide. We do not guarantee that the Service will be uninterrupted or error-free. Availability may be affected by third-party services such as Google Cloud and Stripe or any other unknown reasons.

To the maximum extent permitted by law, SoloPayLink is not liable for indirect, incidental, or consequential damages. You agree to indemnify and hold SoloPayLink harmless from any claims, losses, or disputes arising from the services provided by business owners to customers.

SoloPayLink provides the "pipes" for bookings and payments; we do not guarantee the quality, safety, or legality of the services booked through our platform. All interactions and service fulfillments are strictly between the Business Owner and the Customer.

These Terms are governed by the laws of New South Wales, Australia.Disputes relating to the Service will be handled in the courts of New South Wales, Australia.

For questions about these Terms, contact: