Terms of Use

SoloPayLink is a platform that helps business owners create a public booking link (slug), show available times, and accept online payments by connecting their own Stripe account.

SoloPayLink provides the software platform that helps solo business owners connect with their customers for bookings and payments.

SoloPayLink may integrate with Google Calendar to help business owners manage bookings.

• This integration is optional and is activated only when a business owner chooses to connect their Google account.
• When connected, SoloPayLink may create, update, or delete Google Calendar events so that bookings made through the platform are accurately reflected in the connected calendar.
• Business owners can disconnect Google Calendar access at any time.

Payments are processed by Stripe. Each business owner creates and connects their own Stripe account and is responsible for Stripe onboarding, identity verification, bank setup, and complying with Stripe’s terms and policies.

• SoloPayLink does not store full card details and does not hold customer funds.
• Platform fee: SoloPayLink charges a platform fee for use of its software platform and related operating services. This may include booking flow, payment flow setup, hosting, authentication, fraud prevention, email delivery, support, security, and third-party infrastructure costs.
• Platform fee refunds: Unless required by applicable law, SoloPayLink’s platform fee is generally not refundable once a booking or payment flow has been created, processed, or reserved through the platform,Unless required by applicable law, even if the underlying service is later cancelled, refunded, disputed, rescheduled, or not completed between the business owner and the customer.
• Service refunds and disputes: Refunds relating to the underlying service are handled by the business owner, subject to the business owner’s policy and any rights that apply under law. Customers should contact the business owner directly for service-related refund, cancellation, or rescheduling requests.
• Chargebacks: Business owners are responsible for chargebacks, reversals, Stripe fees, and any related losses or costs arising from payments made to their connected Stripe account, to the extent permitted by law and Stripe’s terms.

If you are a business owner using SoloPayLink, you agree that you:

• Are legally permitted to provide the services you advertise (licensed/authorised where required).
• Provide accurate details (prices, time zone, availability, and contact information).
• Handle customer service, cancellations, refunds, and complaints directly with your customers.
• Will not use SoloPayLink for illegal, fraudulent, misleading, or abusive purposes.
• Keep your account secure and do not share login access.
• Comply with all applicable laws (including consumer law, privacy, and tax obligations).

If you are a customer booking through a SoloPayLink page, you understand that:

• You are booking directly with the service provider or business owner, not with SoloPayLink.
• You must provide accurate contact and payment details.
• Service-related issues must be resolved with the business owner or service provider.
• Cancellations, rescheduling, and refund eligibility depend on the service provider business owner’s policy (and any rights under applicable law).

In these Terms, “Service” means the SoloPayLink website, booking pages, and dashboard features we provide. While we aim to keep the Service secure, available, and reliable, we do not guarantee uninterrupted, error-free, or always-available operation. Availability may be affected by maintenance, outages, internet issues, third-party providers such as Stripe or Google Cloud, security events, or other factors outside our reasonable control.

To the maximum extent permitted by law, SoloPayLink excludes liability for indirect, incidental, special, exemplary, or consequential loss, including loss of profits, revenue, goodwill, data, business opportunity, or anticipated savings arising out of or in connection with the Service.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable law, including any consumer guarantees or mandatory protections that apply under the Consumer Law.

SoloPayLink provides the platform, tools, and technical infrastructure for bookings and payments. We do not control and do not guarantee the quality, safety, legality, timeliness, accuracy, or completion of services offered by business owners. Except where the law says otherwise, all service delivery, customer interactions, cancellations, refunds, disputes, and outcomes remain between the business owner and the customer.

You agree to indemnify SoloPayLink, its owner, operator, and related personnel against claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the Service, your breach of these Terms, or your services, content, conduct, or dealings with other users.

These Terms are governed by the laws of New South Wales, Australia.Disputes relating to the Service will be handled in the courts of New South Wales, Australia.

For questions about these Terms, contact: