Support

Quick help for common issues for customers and business owners. If you still need help, contact us using the email below.

⚡ Fast setup

💳 Stripe payments

🔒 Secure Google sign-in

📅 Booking link

For cancellations, reschedules, refunds, or service quality issues, contact the business owner directly. SoloPayLink is a booking and payment platform — not the service provider.

Quick troubleshooting

For customers

1Booking link won’t load

Refresh the page and check your internet connection. If the link is old, ask the business owner for the latest booking link.

2Card payment failed

Double-check your card number, expiry date, CVC, and available funds. Payment decisions are made by Stripe and your bank/card issuer.

3Booking email not received

Check Spam/Junk and Promotions. Also confirm you typed the correct email address on the booking form.

For business owners

1“This business hasn’t set up payments yet”

You haven’t finished connecting Stripe. Payments won’t work until your Stripe onboarding is completed.

2Slots / availability look wrong

Re-check your working hours and time zone in setup. After updates, refresh the booking page (and clear cache if needed).

3Dashboard not showing latest bookings

Refresh the dashboard and ensure you’re signed in with the same Google account used for setup. If it still persists, email support with your booking slug.

Who should you contact?

SoloPayLink helps business owners create booking links and connect their own Stripe accounts. We are not the service provider.

Reschedules, cancellations, refunds, no-shows, or service issues: contact the business owner (check the booking page or your receipt).
Technical issues (sign-in, setup, dashboard, booking page loading): contact SoloPayLink support.

Contact SoloPayLink support

For technical questions about sign-in, setup, dashboard, or booking pages, email:

support@solopaylink.com

We usually reply within 1–2 business days.

Stripe and payments

✔ SoloPayLink is only a platform that connects solo service providers with their customers.
✔ SoloPayLink never stores any passwords, bank login details, or full card information.
✔ Business owners sign in using secure Google Sign-In (Firebase authentication).
✔ All payments are processed securely by Stripe — a global payment company.
✔ Each business owner connects and verifies their own Stripe account (identity & bank) directly with Stripe.
✔ If you see a charge, it is processed by Stripe on behalf of the business you booked with.
✔ SoloPayLink charges a small platform fee per transaction, deducted from the solo service provider — not from customers.
✔ Cancellations, refunds, no-shows, and service quality issues are handled directly by the business owner.

Start Setup