Privacy Policy
Last updated: 22 December 2025 (AEST).
This page explains what personal information SoloPayLink collects, how we use it, where it is stored, and which third-party services (like Stripe and Google) are involved.
1. What SoloPayLink does
SoloPayLink is a booking and payment platform that helps business owners create a public booking link. Customers can choose a time and pay online. Payments are processed by Stripe. Each business owner connects their own Stripe account. SoloPayLink does not store full card numbers, CVC, or bank login details.
2. Information we collect
What we collect depends on how you use SoloPayLink.
Google sign-in details (email and display name), business settings (business name, availability, services, pricing, contact details), your booking slug, and technical logs (for security and debugging) from Google Cloud/Firebase.
Name and email entered on the booking form, optional phone number, selected service, and appointment date/time. We may also collect basic device and usage data (like IP address and browser type) for security and fraud prevention. Payment details are provided directly to Stripe.
Stripe handles card details. We may receive payment metadata such as payment status, amount, currency, and timestamps for receipts and reconciliation. We do not store full card numbers or CVC.
3. How we use information
- To create and display booking pages.
- To process payments via Stripe and record bookings.
- To show booking history to the correct business owner in the dashboard.
- To maintain and improve the platform (security, debugging, abuse prevention).
- To contact you about important updates or issues.
- To comply with legal and tax obligations (where applicable).
- To respond to privacy requests and support enquiries.
4. Cookies, Tracking & Third Parties
SoloPayLink uses essential cookies for authentication (Firebase Auth), session security, and anti-fraud protection. By using the platform, you acknowledge that third-party service providers (including Stripe, Google Cloud, and Google Analytics) may use cookies, web beacons, or URL parameters to collect technical data, track interactions, and ensure secure payment processing.
These third parties may collect your IP address, browser type, and device identifiers. This data is used solely to provide the functional services of the platform and to prevent unauthorized access. You may choose to disable cookies in your browser, but this will likely prevent you from signing in or completing a booking.
5. Where data is stored
SoloPayLink is hosted on Google Cloud / Firebase. Depending on Google’s infrastructure, personal information may be processed or stored outside Australia. Stripe may also process and store payment information across multiple countries to operate its services.
6. Sharing of information
- Business owners: can view bookings made through their own links.
- Stripe: for payment processing and compliance.
- Technology providers: such as Google Cloud for hosting/logging/security.
- Authorities: when required by law or to protect rights and safety.
We do not sell personal information to third-party marketers.
7. Contact
For privacy questions or requests, contact:
We usually reply within our timeframe few business days.